If you have any questions about your order or your kit, reach out to us at support@thestitchies.com.

To help us assist you faster, please include the following details:

Your order number

The name of your Stitchies

A short description of the issue

A picture of the kit (if it was a gift)

Absolutely! Thousands of happy Stitchies have learned to crochet with us — and you can be next! 💫 Our beginner kits are made especially for complete first-timers. Here’s what makes learning with TheStitchies so easy-peasy:

• 🧵 Pre-started piece – jump straight into the fun part!
• 🪄 4mm crochet hook – comfy handle, made to fit just right in your hand.
• 🎨 Colorful stitch markers – help you stay on track, even if you lose count.
• 🪡 Tapestry needle – perfect for finishing those last cozy stitches.
• ☁️ Stuffing + safety eyes – to bring your little Stitchie to life.
• 📄 Digital pattern (PDF) – easy to follow anytime, anywhere.
• 💌 Unlimited support – email
  

If you’re just picking up a hook for the first time — welcome to the Stitchie family! 💫 Our beginner kits are all made for total newbies, so you can’t go wrong.

That said, Penguin Stitch is a fan favorite among first-timers — cute, friendly, and super fun to make! 🐧✨

Each Stitchies kit is packed with everything you need to crochet your new soft and squishy friend! 💛 Inside the box, you’ll find:

• 🧵 Step-by-step tutorials — learn every stitch the fun and easy way!
  
• 🪡 Pre-started yarn — so you can skip the tricky beginning and dive right in.
  
• ☁️ Fluffy stuffing — to give your Stitchie its cozy shape.
  
• 🧷 Colorful stitch markers — to help you keep your place with ease.
  
• 👀 Safety eyes — to bring your creation to life.
  
• 🪡 Tapestry needle — for finishing touches and tiny details.
  
• 🪄 4mm crochet hook

And of course, you get unlimited support via email (or from our friendly Stitchies community)! 💌

✨ Please note: the exact contents may vary slightly depending on which kit you choose — each Stitchie has its own special mix of materials! 💫

Every Stitchie learns at their own pace — some zip through their first project, while others take it slow and enjoy every cozy stitch. ✨

On average, our beginners spend about 3–8 hours completing their first kit. But don’t worry — there’s no rush here! Pop on your favorite playlist, grab a cup of tea, and crochet at your own happy pace. ☕💛

That’s a great question — and the honest answer is: it depends! 🌈

Our Stitchies kits are generally best suited for kids ages 12 and up, but every little crafter is unique. 💛 A few things that make a difference are:

• ✂️ How much they’ve played around with arts and crafts before
  
• 👀 Their hand-eye coordination
  
• 🎥 How easily they can follow along with videos or photo guides
  

If your kiddo loves creative projects and has a bit of patience, they’ll probably love making their own Stitchie friend! Just be sure to keep an eye out and lend a helping hand when needed. 🧶💕

No worries: our beginner, pre-started crochet kits work for righties and lefties alike, and Stitchies tutorials are available in both right-handed and left-handed formats.

Not just yet! 💛 At the moment, our special collab materials — like the yarn and safety eyes — are only available as part of the full kit.

But who knows? 😉 We’re always adding new Stitchie goodies, so keep an eye out for future updates! 👀🧶

At the moment, our tutorials are available in English only. 💬

We sure do! 🎉 If you’re planning a group activity, workshop, or just want to spread some Stitchie joy, we’d love to help.

Orders of 10 kits or more qualify for a special bulk discount. 💫

Simply send us an email at Careers@thestitchies.com, and we’ll share all the cozy details! 💌