Most orders get shipped within the same working day (Mon-Sat) or within 3 to 4 days for out-of-stock Stithcies kits.

Don't worry! Your order won't be missed! If no movement for 7+ working days, please contact us! Rarely happens:)

We proudly ship from exclusively from our primary markets & warehouses all over the world from Australia, UK, US & Europe!

Our delivery speed is fast! Don't be too worried at all! <3

UK: 5 to 8 working days
US: 6 to 10 working days
Europe: 8 to 12 working days

Please visit our track order page on our menus, use your order number or tracking & you're good to go!

Just remember that our timeframe of delivery speeds, and if you think your tracking has possible issues, let us know anytime, and we'll have a look!

Generally, sometimes Airport security holds packages for 3 to 5 days extra (something we are unable to control).
So please wait patiently for this when it says "Security" related on the tracking page.

We're so sorry you wish to cancel your order! You can cancel your order as long as it hasn't been processed or shipped. If you need to return your order, please provide your order number and the valid reason for the return.

We offer a 100% money-back guarantee to ensure your satisfaction.

Contact us at help@thestitchies.com, and our team will assist you with the cancellation or return process.
We're here to help!

If you're order has not been shipped yet, please immediately contact us & send us the new address, and include the following format:

Country:
Address:
Apartment Number:
City:
Region:
Postal Code:

Using this format helps us make sure we're on the same page for your address, especially for International addresses (non-English)

If your order has been shipped, unfortunately, we can no longer change your address.

Please contact us and we'll assist you right away!

If your package is stuck in "Customs Security" please allow a few days for your tracking to say completed.

This is unfortunately something we are unable to control, as all packages go through these security protocols.

This delay is more for US based customers, where the security screening is slower than the rest of the world, such as the UK.

Nothing to worry about! If it has been over 5 working days (excl. weekends), please reach out to us and we'll have a look & assist you!

Once security clearance is marked cleared on your tracking, this will then head over to your local city, then the local delivery driver for delivery. All smooth from there! :)

Oh no! We're so sorry you feel this way! We'd love to hear your feedback on your experience so we can improve our service!

Please write it on our contact form, and we'd love to hear your thoughts & constructive feedback!

Please be respectful with writing your feedback, and we'll do our best to assist you!

We have the best customer service in the industry, and we'd love to make sure you're all satisfied with your order with us!

Could you please check the surrounding area in your home, maybe sitting in a corner?

We noticed carriers are updating delivered notices, but it takes an additional 1-2 days before it actually delivers. This could also be the case, as we notice this happening to our other customers.

So if ever, if it's not in the surrounding, please allow 1-2 extra days in case the delivery (the real one) is maybe 1-2 days more. If not, we're always here, let us know, and we'll assist you!